Connection issues

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My adult toy will not connect to SyncMo?

Please ensure that on your Mac computer you have Bluetooth turned on, also make sure your adult toy is in discovery mode. When you select add device your adult toy should appear under the search section, when you see your toy just click to connect.

Once your adult toy is connected to SyncMo you can test the speeds are working properly using the test toy buttons next to add device.

If your adult toy is showing as connected and you have successfully tested the speeds manually, when you watch a video with video detection enabled then your adult toy should work fine.

If your adult toy is not connecting, then turn off the adult toy and turn on and try to connect again. If this does not work, then please contact support [email protected] or visit and contact us via Live chat.

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